Tropi Policies

Terms & Conditions

Applies to orders placed on trytropi.com. Event bookings have their own separate terms.

Welcome to TROPI. These terms apply when you use trytropi.com or place an order with us. TROPI is operated by TROPI, 20 Jebba Street, Yaba, Lagos, Nigeria. By placing an order, you agree to these terms and our Privacy, Refund & Cancellation, and Delivery Policies.

Products and customisation

We make fruit treats, yogurt bowls, lemonades and other items shown on our current menu. You may be able to choose your fruit, toppings and drizzles. Please review every selection, quantity, delivery address and contact detail before paying. Product photographs are illustrative; fresh fruit varies naturally in shape, colour and size. If an ingredient becomes unavailable, we will contact you to agree on a substitute or refund the affected item.

Allergies and food handling

Our products may contain or come into contact with milk, peanuts, tree nuts, wheat/gluten, soy and other allergens, depending on the ingredients and toppings selected. Tell us about any allergy before placing your order through hello@trytropi.com or +234 912 532 2273. We will explain what we can accommodate, but cannot promise an allergen-free preparation environment unless we explicitly confirm that in writing. Keep chilled products refrigerated promptly and follow any storage or consumption guidance supplied with your order.

Prices and payment

Prices are shown in Nigerian naira. The total, including any delivery fee, will be shown or confirmed before you pay. An order is confirmed when payment is successful and TROPI accepts it. If we cannot fulfil an order after payment, we will contact you and offer a suitable alternative or a refund. Payments made through a third-party processor are also subject to that provider's terms.

Delivery and changes

We deliver only on Thursdays and Saturdays, to addresses within our confirmed delivery areas. Available delivery slots, fees and any order cutoff are shown at checkout or confirmed before payment. Our Delivery Policy explains how deliveries work. To cancel or change an order, contact us at least 24 hours before the start of your scheduled delivery window. See our Refund & Cancellation Policy for details.

Using this website

Please use the site lawfully and do not interfere with its operation. TROPI's name, visuals, product images and site content belong to TROPI or their respective owners and may not be reused commercially without permission. We may update the menu, prices and these terms; changes will apply to future orders and will be dated on this page. Nothing in these terms limits your rights under applicable Nigerian consumer law.

Contact

Questions about an order or these terms? Email hello@trytropi.com or message +234 912 532 2273.

Privacy Policy

TROPI, operated by TROPI, 20 Jebba Street, Yaba, Lagos, Nigeria, handles personal information used to run trytropi.com and fulfil orders. This notice explains what we collect and why.

Information we collect

When you order or contact us, we may collect your name, phone number, email address, delivery address, order choices, allergy or delivery instructions, messages and payment confirmation or transaction reference. Our website may also collect basic device and usage information, such as IP address and browser details, through essential site logs and any cookies or analytics tools we actually enable. If you pay through Paystack or another payment provider, that provider processes the payment details entered into its checkout. TROPI receives the information needed to confirm and reconcile the payment; we do not ask you to send card details through WhatsApp.

How we use it

We use your information to process payment, prepare and deliver your order, contact you about changes, answer questions, handle refunds, prevent fraud, maintain our website and meet record-keeping obligations. We send promotional messages only when you have opted in or another lawful basis applies; you can unsubscribe or ask us to stop at any time. We process information as needed to fulfil our agreement with you, meet legal duties, pursue legitimate business interests where appropriate, or act on your consent where required.

Who we share it with

We share only the information needed with payment processors, delivery partners, website or hosting providers, and customer-support tools, including WhatsApp when you choose to contact us there. We may also disclose information when the law requires it. Some service providers may process data outside Nigeria; where applicable, we use appropriate protections under Nigerian data protection law. We do not sell your personal information.

Storage and your choices

We keep personal information only as long as needed for orders, support, accounting, dispute handling and applicable legal requirements, then delete or anonymise it when appropriate. We use reasonable security measures to protect it. You may request access to, correction or deletion of your information, object to certain uses, withdraw consent where processing relies on consent, or ask about other rights available under Nigerian law. Some requests may be limited by legal record-keeping duties. To make a request, contact hello@trytropi.com. You may also complain to the Nigeria Data Protection Commission.

Cookies and changes

Essential cookies may be needed for checkout and site operation. If we use optional analytics or marketing cookies, we will explain them and provide the choices required by law. We may update this policy as our website or services change; the updated date will appear above.

Refund & Cancellation Policy

We prepare orders around your selected delivery date. You can cancel or request a change at least 24 hours before the start of your scheduled delivery window. For example, if your Thursday delivery window starts at 10:00 a.m., contact us by 10:00 a.m. on Wednesday. All times are West Africa Time (WAT). Message +234 912 532 2273 or email hello@trytropi.com with your order number and wait for our confirmation. A cancellation requested within that window receives a full refund of amounts paid to TROPI, including any delivery fee.

For a change-of-mind request made after the 24-hour cutoff, contact us immediately. If preparation has not started and we can stop the order, we will tell you what refund or rescheduling is possible and disclose any reasonable, already-incurred costs before applying them. Once a fresh order has been prepared or dispatched, we generally cannot accept a change-of-mind return or reschedule. This does not affect your rights where we supply an unsafe, defective, missing or materially incorrect item.

If TROPI cannot fulfil your order, you can choose an agreed substitute or a refund for the unavailable item; if the whole order cannot be fulfilled, we will refund the order and its delivery charge. If your order arrives damaged, unsafe, incomplete or materially different from what you ordered, contact us as soon as possible with your order number and, if available, photographs. We will review the issue promptly and provide the refund, replacement or other remedy due under applicable law. Please do not consume food you believe is unsafe.

Approved refunds are sent to the original payment method where possible, or by another agreed method. The time for funds to appear depends on the bank or payment provider. We will confirm when we initiate the refund. For delivery attempts affected by an incorrect address or an unavailable recipient, see the Delivery Policy; any additional charge will be explained before a new delivery is arranged.

Delivery Policy

TROPI delivers on Thursdays and Saturdays only. Orders are delivered within Lagos Mainland and Lagos Island, subject to address confirmation and slot availability. At checkout or before payment, we will show or confirm the available date and delivery window, delivery fee and full order total. An order placed on a delivery day is not guaranteed same-day delivery; the first available slot will be offered at checkout or confirmed with you.

Please provide a complete address, an active phone number and any useful access directions. We may call or message you or the recipient while arranging delivery. Someone must be available to receive chilled or frozen items during the agreed window. Please check the order promptly and refrigerate applicable products on receipt.

If traffic, severe weather or another disruption delays delivery, we will update you and provide a revised window. If we cannot deliver as agreed, we will arrange an acceptable new delivery date or an appropriate refund. If the recipient cannot be reached or the address is incorrect, we will contact you to agree on next steps. A second delivery, if feasible, may carry an additional fee disclosed in advance; any refund will take account of reasonable costs and your rights under applicable law. TROPI deliveries or redeliveries are scheduled for the next available Thursday or Saturday, unless we agree otherwise in writing.

For delivery questions, message +234 912 532 2273 or email hello@trytropi.com.